01443 548588

Membership Terms and Conditions

Thank you for becoming a member of Mothers Matter. The following are our terms and conditions of membership and you should read this carefully, as it will set out your rights and obligations as a member (a “Member” or “you” in what follows). These terms and conditions are based on our constitution.

Background

Mothers Matter is a not for profit organisation, company number: 13056349 of UNIT 2 CROWN BUILDINGS, TONYPANDY, CF40 1QF and will be referred to as “Mothers Matter” or “we” in these terms and conditions.

Your details

  1. All applications for membership shall be treated as if the terms of the Consumer Protection (Distance Selling) Regulations 2000 and EC Directive 97/7/EC applied for the purposes of cancellation. Any cancellations in respect of these must be made within seven working days of the application being made.
  2. Cancellation requests must be sent by email to: info@mothersmatter.co.uk or by post to UNIT 2, CROWN BUILDINGS, TONYPANDY, CF40 1QF, marked for the attention of the Membership Team, or telephone – 01443 548588.
  3. You are responsible for informing us of changes to your personal details. (If you are provided with individual passwords for access to our on-line services or workshops, including resources, materials and data these must not be shared with anyone else. If you are found to be sharing this, we will take formal action and remove you as a member)
  4. All Members agree that email addresses and other personal details provided to Mothers Matter may be used for administrative purposes and to fulfil your membership, this will include the monthly e-newsletter.
  5. Mothers Matter may send you invitations to take part in surveys or focus groups to ask for your help to shape our work.
  6. We may send you information about our products and services via email, text message or phone, where we feel these would be of interest to you and you have provided your consent to hear from us in this way.
  7. We may also send you information about our products and services via post, if you would like us to not contact you in this way then please let us know.
  8. Of course, you can opt-out of these membership communications at any time, although they form part of your Membership benefits.
  9. If you wish to change how we contact you then please inform us in writing at Membership Team, UNIT 2 CROWN BUILDINGS, TONYPANDY, CF40 1QF or by email: info@mothersmatter.co.uk You can also unsubscribe from our emails via the unsubscribe link at the bottom of the email.
  10. If your membership lapses we will contact you for a short time to ask whether you would like to rejoin our membership or hear from us about other ways that you can support our work.
  11. We use the personal information that you provide us to deliver our Membership services. We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy.

Subscription fees and payment

  1. All Members shall pay a monthly membership fee as set out below:
    •£10 • £20 • £25 which is scheduled by your chosen subscription.
  2. The first month of membership shall operate for the month from the date we receive payment of your monthly membership fee. For Direct Debit payments, this means your monthly membership shall operate from the date that your payment is successfully collected. In the event that we are not able to collect payment on the date specified as your preferred collection date, monthly membership will begin on the first date thereafter that payment is successfully collected.
  3. For members who are renewing their membership, membership shall operate for a month from the date immediately following the end of your previous membership provided we have received payment of your membership fee. In the event we have not received payment of your renewal fee on or before the end date of your previous membership, your renewed membership will be deemed to begin on the date that payment is successfully collected. For Direct Debit payments, this means your monthly membership will renew on the date that payment is successfully collected. In the event that we are not able to collect payment on the date specified as your preferred collection date, your monthly membership will renew on the first date thereafter that payment is successfully collected.
  4. Mothers Matter reserve the right to withhold membership rights and benefits at our absolute discretion for any period where your monthly membership has not been successfully collected. For members who are renewing their membership, this may mean that membership rights and benefits are withheld, while payment of your renewal fee remains outstanding.
  5. Payment by Direct Debit or Standing Order: Before each membership period comes to an end, a renewal notice will be issued. If renewal is not required you must inform Mothers Matter, at the earliest reasonable opportunity and at least 28 days before the end of your membership period.
  6. Payment by Cash, cheque, and credit/debit card: Before each membership period comes to an end, a renewal notice will be issued, and the membership will be discontinued unless a further membership payment is received by you with a wish to continue your membership.
  7. Members agree to settle all legitimate invoices from Mothers Matter, within 28 days of receipt.
  8. Membership may be terminated at the discretion of Mothers Matter, if a Member is considered to be in breach of these terms and conditions, or such removal is sanctioned by a resolution of Mothers Matters Board of Directors provided that in such circumstances, the Member has had a reasonable opportunity to explain to the Board of Directors why he or she should not be removed.
  9. Subject to any statutory right to cancel, all membership fees are non-refundable once payment has been received.

Membership Package

  1. As a Member of Mothers Matter you are entitled to:
    • Monthly membership enewsletter and added bonuses, which are determined by your chosen membership level.
    However, Mothers Matter reserves the right to vary, amend or withdraw these rights and benefits at our discretion.
  2. Where you are not a resident of England and Wales, copies of all publications, communications and other materials will be provided to you by email.
  3. Where you are a resident of England and Wales, copies of all publications, communications and other materials will be provided to you by post and/or email.
  4. Clause 19 and 20 will be made void if indicated by yourself as outlined in Clause 7.

Mothers Matter publications materials

  1. Unless stated otherwise, all publications and materials supplied to Members are the copyright work of Mothers Matter. Members may not reproduce, transmit, distribute, sell or commercially exploit these materials without the prior written consent of Mothers Matter or to the extent expressly permitted by law
  2. All information provided by Mothers Matter to Members is on an “as is basis”. While Mothers Matter makes all reasonable efforts to ensure the accuracy and relevance of all such information we cannot guarantee the completeness, quality or non-infringement of third parties rights in relation to these materials.

Application

  1. Mothers Matter may at its absolute discretion refuse the application of an individual to become a member without having to give any reason for its decision. An applicant whose membership application is refused has the right to appeal to us against the refusal and directors will re-consider the application in light of any further information provided by the applicant before reaching a final decision as to whether or not the individual should be admitted as a member.
  2. To become a member, you must be a minimum age of 16 years old at time of application.

Liability

  1. Subject to paragraph 29, in no event shall Mothers Matter be liable to Members or to any other third party for any lost profit, or any special, incidental or consequential damages (however arising, including negligence) arising out of, or in connection with services, benefits and/or products supplied by us.
  2. Subject to paragraph 29, liability under all circumstances shall be limited to the monthly membership fee paid for by the individual concerned.
  3. Nothing in these terms and conditions excludes liability for death or personal injury caused by Mothers Matter negligence or for fraud or fraudulent misrepresentation.

General

  1. The rights of a Member are personal and cannot be transferred or assigned.
  2. Membership rights shall cease on a Member’s death or an individual ceasing to be a Member.
  3. These terms and conditions shall be governed by and interpreted in accordance with English law and any dispute shall be subject to the exclusive jurisdiction of the Courts.
  4. All members are bound by Mothers Matters Articles of Association. A copy of these is available from us on request.

Last updated November 2024